SPORTSNATION | TERMS & CONDITIONS

1. Contracting Parties
1.1 The customer is either:
1.1.1 A sub-agent who contracts with the Business (as defined in Clause 1.2), on behalf of third-party traveller’s (the client/s of such sub-agent); or
1.1.2 Traveller/s, booking and contracting in his/her/its personal capacity, with the Business (as defined in Clause 1.2);
1.1.3 Or a corporate or other entity booking and contracting in their capacity, with the Business (as defined in Clause 1.2).

1.2 Sportsnation (hereafter referred to as Sportsnation and/or the Business), is a business division of Mbambo Holdings (Pty) Ltd, a company duly incorporated in accordance with the Company Laws of South Africa, Registration Number 2012/043697/07.

1.3 The Business carries on business under the regulations of the Association of South African Travel Agents (“ASATA”) and provides the customer with travel and other related services on behalf of principals and/or other agents engaged in, or associated with the Travel Industry, including inter alia, airlines, tour operators, hotels, transfers, and tourist activities (“the Supplier/s”).

1.4 The Business acts solely as an agent/broker on behalf of the Supplier/s and accordingly on receipt of any booking enquiry. The Business communicates with the Supplier/s concerned and endeavours to secure the necessary reservations, pricing and arrangements making up the booking enquiry.

1.5 The customer chooses as his/her/its domicilium et executandi for all purposes under this Agreement, whether in respect of court process, notices or other documents or communications of whatsoever nature, arising from any transaction or claim, which is governed by these terms and conditions, the physical address set out in the customer particulars schedule. Any notice given by any party to any other, which is transmitted by facsimile copy to the addressee at the addressee’s facsimile address for the time shall be presumed, until the contrary is proved by the addressee, to have been received by the addressee on the date of successful transmission thereof.

2. Exclusion of Liability, Suppliers Terms & Risk
2.1 The Business utilises the products of various travel suppliers (“the Package”).

2.2 While the Business makes every effort:
2.2.1 to engage quality suppliers among the airlines, hotels, tour operators and the service providers to provide the travel products making up the Package offered by Sportsnation; and
2.2.2 to ensure that the various services making up the Package will be carried out efficiently and as specified, it does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangements of the Package, or otherwise in connection therewith.

2.3 The Business accepts no liability for:
2.3.1 changes, omissions or delays before or during the course of the Package occasioned by technical difficulties, weather conditions, communication breakdowns or events beyond the control of the Business;
2.3.2 any cancellation or curtailment of the Package as a result of the customer’s personal circumstances, e.g., death or illness, “the Changed Circumstances Event/s”. All expenses occasioned by the Changed Circumstances Event/s, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional airfares, telephone and meal costs, etc, will be for the customer’s account.

2.4 Neither party will be liable for failure or delay to perform obligations under this Agreement, which have become practicably impossible because of circumstances beyond the reasonable control of the applicable party. Such circumstances include without limitation natural disasters or acts of God; acts of terrorism; labour disputes or stoppages; war; government acts or orders; epidemics, pandemics, or outbreak of communicable disease; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the party’s reasonable control. Written notice of a party’s failure or delay in performance due to force majeure must be given to the other party no later than five (5) business days following the force majeure event commencing, which notice shall describe the force majeure event and the actions taken to minimize the impact thereof. All delivery dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure. The parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations and deliverables for mutually agreed dates as soon as practicable after the force majeure condition ceases to exist.

2.5 Save in the event of wilful misconduct or gross negligence by the Business, neither the Business nor its holding or parent company or representatives shall be liable for any loss, injury, death or damages, arising from the Package.

2.6 The Business will not be responsible for any charges that appear on a traveller’s credit card not levied/effected directly by the Business (e.g., credit card charges by a hotel), nor accept responsibility for having any of these charges reversed or corrected upon the traveller’s return to his/her country of departure/final destination.

2.7 Where the customer is a sub-agent, and it is contracting with travellers, and such traveller’s participation in the Package offered by the Business is subject to these standard terms and conditions and the sub-agent should provide a copy of same to the traveller on request. The sub-agent, or traveller in question, indemnifies and holds the Business harmless against all claims for damages, loss, injury, or expense, which any traveller may claim against the Business in the event that such claim is excluded under the terms and conditions set out herein.

2.8 Where the customer books travellers who are members of the customer’s group, including but not limited to family members or minor children, the customer in question, in booking, indemnifies and holds the Business harmless against all claims for damages, loss, injury or expense, which any such member of the group may claim against the Business if such claim is excluded under the terms and conditions set out herein. This indemnity shall be binding on the estate of the customer who so indemnifies the Business.

3 Quoted Prices & Price Variations
3.1 Current prices and services are detailed on the rates provided, as contracted, and are quoted in South African Rands unless otherwise stipulated. Sportsnation expressly reserves the right to adjust prices, on expiry of any period of validity of a price schedule/quote issued by the Business, by way of a revised price schedule/quote, in accordance with, e.g., increases in airfares, hotel rates, transport costs and currency fluctuations.

Purchases from us may be subject to delivery fees, credit card fees and courier fees. Prices are from a starting price per person sharing, subject to change and availability. Please note that the price printed on a Ticket is usually its initial face value rather than the purchase price. You will not be entitled to a refund on the basis that you have paid a higher price than the face value of the Ticket. The price paid for a Ticket represents its true value at the time of purchase. Prices may vary and you will not be entitled to a refund if the price of similar Tickets subsequently changes.

3.2 All rates are calculated inclusive of VAT where applicable .

3.3 All quotations are valid only to the expiry date stated in the quotation (24 hours from issue of quote) and are subject to adjustment if the services quoted are not available at the time of booking. Quotations are based on itineraries and requirements specified by the customer. Upon acceptance, any amendments requested by the customer or traveller, which incur extra costs, are for the customer or traveller’s account.

3.4 All information contained in the Business’s itinerary and price schedules are to the best of the Business’s knowledge and believed to be true and correct, but the Business accepts no liability for any errors/inaccuracies contained therein.

3.5 Terms and conditions, including any exclusion of bookings, or discounts applicable to minor children, are as set out in the specific price schedule, or quote.

3.6 Prices set out in the price schedule/quote do not include any items or services not specified therein (and/or the brochure and/or the Business confirmation of booking). Typical items not included may be a tour guide, airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements, gratuities and portage, meals and beverages, or any other item not specified.

3.7 In the event of any conflict between these terms and conditions and the Business booking confirmation terms and conditions, these terms and conditions shall prevail.

4 Reservations
4.1 The Business does not accept any legal or contractual obligations in relation to conditional booking requests. A quotation does not constitute a “binding offer” from the business, neither as to pricing nor availability. All Packages are subject to availability and are not guaranteed. These Packages or any variation thereof are subject to Sportsnation’s minimum package conditions as stipulated in the booking confirmation.

4.2 Once the customer makes a booking request to the Business, whether telephonically, or by email, or on the Sportsnation’s web-enabled booking system (http://www.sportsnation- travel.co.za), the Business shall forward a written quotation of the booking by email.

4.3 On transmission of the Business confirmation of booking:
4.3.1 a binding contract between the customer shall result on the terms and conditions set out herein, read together with the relevant pricing schedule and/or quote and/or brochure itinerary and/or Business confirmation of the booking; and
4.3.2 the customer shall be liable to pay the package price as set out in the price schedule/quote applicable to such reservation.
4.3.3 Booking of services will only be processed on receipt of written signed acceptance and receipt of payment against Sportsnation invoice

5 Booking Conditions
5.1 Should the traveller fail to join a prebooked tour or event, join it after departure or leave it prior to completion, no refund will be made, and no credits granted.

5.2 Participants are required to have a travel component (flights and/or accommodation) as part of their package as match tickets cannot be sold on their own.

5.3 Sportsnation shall not be liable for any loss, damage or expenses of any nature suffered by the customer or any traveller arising from:
5.3.1 The loss of or any damage to property.
5.3.2 Sickness, weather conditions, war, riots, and/or any other cause of any nature whatsoever.

5.4 Travellers may not carry any unlawful articles or substances whilst travelling. Should any traveller contravene the aforesaid prohibitions, Sportsnation will be entitled to immediately exclude the offender from the package and such traveller will be responsible for his or her own repatriation and all costs associated therewith. Sportsnation will under no circumstance assist any such offender in any dealings or negotiations with any authority.

5.5 Should the Business appoint a driver or tour guide in respect of any package, then the traveller shall be obliged to comply with all reasonable instructions of such driver or tour guide. The Business reserves the right to terminate the package of any traveller who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed driver or tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveller, tour group or service provider.

5.6 Sportsnation reserves the right to alter or substitute routes, refreshments, meals, accommodations, itineraries, excursions, services, vehicles and/or other arrangements should conditions necessitate. Sportsnation will offer substitutes of equal value and will inform the traveller of any known changes before departure.

5.7 Sportsnation reserves the right to request traveller “proof of residence”, where the
package purchased by any party, is subject to territorial restrictions.

5.8 Sportsnation reserves the right to cancel any and all bookings and forfeit any
monies paid, where any client of Sportsnation has intentionally misled Sportsnation by misrepresenting themselves as a consumer whereas they are a travel operator seeking product for resale purposes. Any decision made in relation to this clause 5 by Sportsnation shall be at Sportsnation’s sole discretion and considered final.

6 Payment and Penalty Fees
6.1 Payment shall be due and payable by the customer on or before the time periods as set out in the specific business booking confirmation. Payment is due within 72 hours of receiving the invoice from Sportsnation.

6.2 Unless the booking confirmation specifies otherwise, payment terms are as follows:

6.2.1 Initial deposit amount of which 20% is non-refundable. Bookings are not confirmed until the applicable deposit payments have been received by Sportsnation.

6.2.2 Further deposits / outstanding funds due will be invoiced in line with the agreed to deposit terms for the tour / event booked and confirmed.

6.3 Payment method is via electronic funds transfer (preferred method) into the Sportsnation (as per the banking details reflected on the invoice). Bank charges on foreign currency deposits will be for the customer’s account.

6.4 Sportsnation expressly reserves the right to cancel any reservation where payment has not been made on the due date and without prejudice, to claim compensation for all possible damages suffered due to the customers breach and the customer hereby expressly agrees to this.

In relation to all time periods stipulated for payment in the specific booking confirmation, time shall be of the essence and the Business shall be entitled to cancel any reservation where payment (including deposits) has not been made by due date.

6.5 Note that the cost of any extra services or any necessary adjustments to the package prices (caused by exchange rate fluctuations & adjustments to airport tax costs) will be communicated to the Client and will be billed either on the final invoice or on a separate invoice. Payment to Sportsnation for extra services or any necessary adjustments to the package price will be due immediately on receipt of invoice.

6.6 Interest at 2% above the current prime bank overdraft rate will automatically be applied to all overdue amounts.

6.8 Where a payment has been made and the reservation is subsequently cancelled by the Business, the payment to date will be forfeited to the Business subject to Clause 7 below, in line with cancellation and attrition terms stipulated by our suppliers the Business will endeavour to refund some deposits back to the client.

6.9 Documentation and vouchers will only be sent to the customer on receipt of payment in full and completed booking forms and travel declarations (if applicable) by the Business.

6.10 When payment is made in a different currency to the currency quoted in the brochure/quote, then acceptance of payment in a foreign currency must first be approved by the Business, and will be subject to the rate of exchange, applied by the Business’s bankers at the time of receipt of payment. The customer shall be liable to effect payment to the Business of any shortfall resulting from exchange rate fluctuations.

6.11 The Business reserves the right to charge a booking fee and/or a handling fee which will be included in the total price.

6.12 The Business shall be entitled in its sole discretion to appropriate any amounts received by the Business from the customer towards the payment of any cause, debt or amount owing by the customer to the Business whatsoever. Each payment made by the customer to the Business, shall be applied firstly in respect of interest accrued and the balance, if any, shall be applied in reduction of the capital sum.

6.13 A certificate under the hand of any director/officer of the Business as to:
6.13.1 the existence and amount of any indebtedness at any time of the customer to the Business (“the debt”);
6.13.2 the fact that the due date for payment of the debt has arrived;
6.13.3 the amount of interest accrued on the debt (calculated at prime plus 2%);
6.13.4 any other fact, matter or thing relating to the customer’s debt and/or obligations, in terms of any booking or indebtedness between the customer and the Business shall for the purpose of provisional sentence or summary judgement or any other proceedings against the customer in any competent court be:
i. prima facie proof of the correctness of the matters stated therein;
ii. deemed to be sufficient particularity for the purposes of pleading or trial; and
iii. valid as a liquid document for those purposes.

6.14 Notwithstanding anything to the contrary herein, the customer shall be obliged to pay the Business the whole of the outstanding balance of its debt, together with accrued interest thereon immediately, and the Business shall be entitled to proceed for the immediate recovery thereof without prior notice to the customer and without prejudice to the Business other rights in law and/or without prejudice to any claims which the Business may have against the customer arising from any breach of these terms and conditions or any booking, should:

6.13.1 The customer fails to pay any amount due by the customer to the Business in terms of this agreement on the due date for payment thereof; or
6.13.2 The customer fails to have any judgment granted against it set aside within 14 (Fourteen) days after the date on which any such judgment is granted against the customer; or
6.13.3 The customer breaches any material term hereof; or
6.13.4 The customer compromises or attempts to compromise with any of its creditors; or
6.13.5 The customer commits any act which, if committed by an individual, would constitute an act of insolvency; or
6.13.6 The customer is placed in liquidation or judicial management or being wound up, whether provisionally or finally and whether voluntarily or compulsorily.

7 Cancellation & Amended Booking Fees
7.1 Definitions
7.1.1 “epidemics” means a widespread occurrence of an infectious disease in a community, region, country, continent or worldwide, at a particular time.
7.1.2 “force majeure” means a superior force which, in general refers to an unforeseeable event and/or circumstance and/or act of God, which is beyond the control of a party or parties and renders the performance of a party’s obligations under a contract and/or agreement wholly or partially impossible. This term is often used interchangeably with other terms such as “vis major” or “casus fortuitus”.
7.1.3 “force majeure events” mean events which are a non-exhaustive list and include acts of God, war, riots, earthquakes, hurricanes, imposition of sanctions, lightning, pandemics, epidemics, strikes, a change in law, governmental intervention.
7.1.4 “pandemic” means a worldwide spread and/or outbreak of a new disease, and is inclusive of, but not limited to, infections and infectious diseases such as, but not limited to, the Cornonavirus, and any of its variants and/or mutations which have been discovered and/or detected which are known to the world, as well as any of its variants and/or mutations have not yet been discovered and/or detected which are currently unknown to the world.
7.1.5 “subject to” means conditional and dependent on an event which is out of the hands of the Business which is completely dependent on the internal policies and/or procedures and/or processes of the vendors.
7.1.6 “vendors” must be used interchangeably with the words “end suppliers” and “supplier(s)” and mean, but is not limited to, companies and/or corporations and/or organisations which provide services such as, but not limited to transport services, whether by vehicle and/or flight or by any other means, accommodation, food and beverages and/or event tickets.

7.2 Terms and Conditions Pertaining to Cancellation
7.2.1 Should the booking be cancelled for any reason whatsoever, whether partially or in full, by or on behalf of the customer the cancellation fees below will immediately, or unless otherwise agreed in writing, become due and payable by the customer.
7.2.2 All cancellations must be made in writing and shall be effective only on the date on which Sportsnation receives, and acknowledges receipt of said cancellation, the written notice.

7.3 The Business cancellation charges are as follows:
i. 20% of the total package, once paid, is non-refundable.
ii. 50% of the total package is non-refundable within 4 Months of Travel.
iii. 80% of the total package is non-refundable within 2 Months of Travel.
iv. 100% of the total package is non-refundable within a month of Travel.
v. The Business will endeavour to return some funds to the clients in line and subject to the cancellation fees charged by end suppliers.

7.4 The customer knows, understands, agrees and acknowledges that the customer will be liable for any further special cancellation charges, which charges may at the discretion of the Business vary from time to time, and which charges may apply for peak periods, as set out during the Quotation period, which the quote will take precedence and will substitute the cancellation charges due, in terms of this section.

7.5 The customer knows, understands, agrees and acknowledges that the customer will be liable for any variable cancellation charges of the supplier(s) of the products and/or services, to which the booking relates. The liability of the customer shall be in respect of the greater of either the cancellation charges in respect of this Clauses above, or the cancellation charges due in terms of Clause 7.3 or 7.4, as the case may be.

7.6 All amendments and all cancellations must be made with the Business directly and must be in writing. The customer shall be liable for all costs and fees, including but not limited to repatriation and administrative costs and fees and may change at the discretion of the Business from time to time. The amendments or cancellation may be the result of the ill health and/or injury of the customer, and the reasons for the cancellation or amendment to the package must be conveyed to the Business.

7.7 The Business has the right to charge for amendments, which fee is subject to change at the discretion of the Business, of reservations at a change fee which is set out as follows:
7.7.1 Amendments received 90 (Ninety) days or less prior to departure: R 500 (excl. VAT) for each alteration made to the booking after the initial reservation plus the Business and/or suppliers published administration charges (from time to time), will be levied on all documentation or vouchers submitted for re-issue or refund.

7.8 All bookings are subject to the terms and conditions specified by the supplier of the services which make up the Package, excluding cancellation terms. The Business will provide on request, unless otherwise stated in the package or where legally prohibited to disclose said information, information such as, but not limited to, the identity of the supplier and said supplier’s terms and conditions. This information may include, but is not limited to, provisions regarding the cancellation fees or amendment fees applicable to confirmed reservations, and/or refunds, and/or no refunds for no-shows, and/or unused services and/or late booking fees and/or baggage allowances and/or confirmation of flights.

7.9 All match ticket payments are non-refundable.

7.10 The customer knows, understands, acknowledges and agrees that if either party, which is inclusive of the Businesses’ vendors, is prevented from performing any of its obligations in terms of this contract and/or agreement, which prevention is a result of any force majeure event beyond its control, it shall not be liable for any failure to perform its obligations while such event persists and either party shall have the right
to terminate the contract.

7.11 The customer further knows, understands, acknowledges, and agrees that the refund policy of the Business is subject to the refund policy of its vendors. While the Business will exhaust any and all avenues in order to obtain the most advantageous refunds for its customers, the Business cannot guarantee that the customer will receive a 100% refund from its vendors. The customer therefore knows, understands, acknowledges and agrees that the customer will bear the risk of purchasing a package form the Business, and that the Business cannot financially or otherwise be held liable by a customer who has not received a 100% refund from the Business.

8 Issuing of Tickets
Match tickets are not re-printable and would require the traveller to re-purchase a brand-new ticket should his or her ticket be lost or stolen. The collection is subject to the identification of the customer or corporate representative.

9 Changes to Hotels, Coaches, Vehicles & Other Services
9.1 The products and services included on all booking itineraries are subject to availability. The Business reserves the right to substitute hotels or coach operators, or other services listed with others of the same or next available higher or lower category, at no additional cost to the traveller, even after commencement of the package.

9.2 The Business reserves the right to use smaller or larger vehicles on scheduled escorted tours should final traveller numbers justify such change.

10 Child Policy
10.1 A child of 12 years and older will be charged the full applicable adult per person rate on all services provided.

10.2 There is no discount for children on Match Tickets. One ticket will be required for each person, regardless of age.

10.3 Accommodation
10.3.1 Children under the age of 12 years may qualify for a reduction off the applicable per adult rate, should that child share its accommodation with two adults. This discount depends on the terms and conditions of the respective hotel supplier.
10.3.2 No more than one child per room sharing with two adults, dependent upon on the terms and conditions of the respective hotel supplier.
10.3.3 Children who occupy their own room will be charged the full applicable per adult sharing rate.

10.4 Flights
10.4.1. Children under the age of 12 years may qualify for a reduction off the applicable per adult rate. This discount depends on the terms and conditions of the respective airline supplier.

10.5 There is no discount for children booked on scheduled transfers.

11 Accommodation
11.1 Unless specifically stated otherwise, all accommodation is based on 2 (two) people sharing a twin-bedded/ double room on a bed and breakfast basis. Restrictions on the number of adults and/or children per room are as stated in the specific quotation or supplier’s terms and conditions, which restrictions are available on request. Specific room/bed requests are subject to availability and additional costs at the time of enquiry.

11.2 Whilst every endeavour will be made to comply with our passengers’ accommodation requests, we cannot be held responsible if you are not satisfied with the selections made.

11.3 Passenger names for accommodation are required. Any delays in providing passenger names and/or any name changes after the required date may incur penalties.

12 Airlines/ Flights
12.1 Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by the Business. Packages include a standard net airfare provided by the
respective airline. Such airfares exclude airport taxes and fuel surcharges as levied by the airlines and will be invoiced accordingly with your final invoice.

12.2 Flight details will only be finalised after they are within system booking range and can only be confirmed once clients have paid non-refundable deposits and such deposits have been paid to the airlines. Flight requests can only be confirmed on receipt of such confirmation from the airlines. Flight costs included in the itinerary are estimated and subject to change.

12.3 Flight costs are refundable according to the policies of the relevant Airline and specific contracts for the event.

12.4 All group air ticketing will be issued at least five weeks prior to the departure date, unless otherwise specified, once flights are secured and any name changes after the air tickets have been issued will be subject to airline rules & agency penalties.
12.3.1 Airlines will charge a breakaway/ extension fee (where applicable) and group booking restrictions apply to each flight ticket.

12.5 Should a passenger request to purchase flights different to the reservation Sportsnation is holding, passengers’ names and full payment for flights & taxes will be required immediately in order to secure & issue the airline tickets. The applicable airline penalties will apply.

12.4 In the case of flight delays or disruption, onward international or domestic flights will not be the responsibility of the airline where these flight connections are missed and are not issued on the same booking/air ticket. Sportsnation will endeavour to assist with arrangements where possible, however, any costs incurred will be for the passenger’s account. Sportsnation shall not be held responsible for any delay or disruption to the Tour caused by the airlines.

13 Transportation
13.1 Transportation is in air-conditioned coaches, touring vehicles, minibuses and sedans, rail or underground rail appropriate to the requirements of the Charter, Transfer or Tour. Sportsnation reserves the right to utilise smaller vehicles should the number of passengers participating reduce sufficiently to warrant this. It is obviously not possible for all travellers to occupy front row seats throughout the package. To have as many passengers as possible enjoy front row seats, Sportsnation tour guides and drivers have been instructed to implement a policy of rotation of seats.

13.2 In the event of Sportsnation sub-contracting a vehicle, it is agreed that the substituted vehicle operator shall act as an independent contractor, and be subject to the sub-contractor’s liability cover.

13.3 The customer, in a sub-contracted vehicle, agrees to indemnify Sportsnation
against any claim of whatsoever nature.

14 Special Requests
Special requests must be made at the time of booking. The Business will endeavour to comply with the special requests, which will be for the cost of the traveller but cannot guarantee that such requests will be met.

15 Travel Documents, Vaccinations and Inoculations
15.1 All travellers will be personally responsible for ensuring that they are in the possession of and have complied with:

15.1.1 the correct travel documentation, including passports valid for the minimum period after the package, required by law in each country the traveller will visit;
15.1.2 the correct visas/re-entry permits, valid for the countries visited – the visa costs
incurred are for the passenger’s own account; and
15.1.3 health, foreign exchange and other legal requirements

15.2 The Business shall not be responsible for any consequences whatsoever should the traveller fail to ensure that he/she has complied with the necessary health, passport, visa, re- entry permits, or other legal requirements. The Business shall not be responsible or liable for any information, which it or its representative may furnish to the traveller in relation to the above.

The onus shall always remain on the passenger to ensure that he/she has complied with such requirements.

15.3 If a traveller intends to drive a rental car, he/she should obtain an international driving permit from his/her local transport authority. The traveller must also be in possession of his/her local driving license and produce same at the car rental check-in counter.

16 Insurance
16.1 It is compulsory for the Participant and/or each of the passengers to take out adequate medical, cancellation, curtailment and public liability insurance (“Insurance”) in respect of each package. The onus falls on the customer to ensure that the cover is adequate for their requirements. Customers should familiarise themselves with any exceptions and conditions as may be imposed by the Insurance Company or Underwriters issuing the policy.

16.2 The Travel Insurance Policy must be obtained timeously as the cover only takes effect once passengers’ names are confirmed, and the policy has been issued. Policies which extend to the entire group on a Package may require that the names of all passengers are provided before such policies will become effective. Additional insurance to cover extended return dates will be billed accordingly by The Organising Agents.

16.3 Passengers over 60 years of age may require additional top up travel insurance and any conditions stipulated by The Insurance Company will apply. Supplementary policy fees will be billed accordingly.

16.4 It is each passenger’s responsibility to ensure that his or her passport has sufficient validity for the relevant country of destination, which is normally a minimum period of 6 months after the date of travel, as well as a sufficient number of blank pages available in their passport prior to departure. The Organising Agents accept no responsibility for passengers who cannot travel due to transgression of this clause.

The Business shall not be responsible or liable: for any information which it or its representatives furnish in relation to travel insurance; or for filing/prosecuting a claim on the traveller’s behalf against any insurer/underwriter who has issued a policy to the traveller; or for any claim disputed and/or rejected by the insurers

17 Merchandising
The Business has partnered with Sport Shop which in turn contracts with reputable partners. Sportsnation is not able to guarantee the quality of the garments received. The initial handling fee is included within the price of the Package, but any costs incurred because of subsequent orders will be charged to the customer. Whilst the Business endeavours to contract with reputable suppliers, Sportsnation is not able to guarantee the quality of the garments received.

18 Interpretation, Law Applicable and Jurisdiction
18.1 Words implying the singular shall include the plural and vice versa, words importing one gender shall include any other and reference to natural persons shall include legal entities and vice versa.

18.2 The law of the Republic of South Africa (where applicable) shall govern the relationship between Sportsnation and the traveller/s or sub-agent, and the courts of the Republic of South Africa (where applicable) shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Sportsnation-Travel and the traveller/s or sub-agent.

18.3 Should any dispute of any nature whatever arise from or in connection with these terms and conditions and any contract concluded by the customer with the Business, then at the election of any party, such dispute shall be finally resolved in accordance with the rules of the Arbitration Foundation of Southern Africa (“AFSA”) by an arbitrator or arbitrators appointed by AFSA. The customer by its/his/her signature hereto expressly consents to any arbitration in terms of the aforesaid rules being conducted as a matter of urgency and irrevocably authorises the Business to apply, on behalf of all parties to such dispute, in writing, to the secretariat of AFSA in terms of Article 23(1) of the aforesaid rules for any such arbitration to be conducted on an urgent basis.

18.4 Either party may appeal the decision of the arbitrator or arbitrators in terms of the AFSA rules for commercial arbitration.

18.5 Nothing herein contained shall be deemed to prevent or prohibit either party from applying to the appropriate court for urgent relief or for judgment in relation to a liquidated claim.

18.6 Any arbitration in terms of this Clause 18 shall be conducted in camera and the parties shall treat as confidential and not disclose to any third-party details of the dispute submitted to arbitration, the conduct of the arbitration proceedings or the outcome of the
arbitration, without the written consent of the other party.

18.7 The provisions of this Clause 18 will continue to be binding on the parties notwithstanding any termination or cancellation of any contract concluded by the customer with the Business.

18.8 These terms and conditions reflect the full agreement between the customer and the Business and any variation and/or amendments thereof shall not be valid unless agreed to by the Business in writing.

19 Delays
Sportsnation shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause whatsoever.

20 Right of Admission Reserved
Sportsnation reserves the right at its discretion to decline to accept or retain any person as a guest. Guests shall obey every lawful instruction of any employee of Sportsnation or its representatives.

21 Responsibility
Sportsnation accepts no liability for the death of, or injury to, loss and/or damage to any person and/or property arising out of any act or omission of Sportsnation-Travel, any servant or agent of Sportsnation or any 3rd party/sub-contracted supplier, whether because of negligence or otherwise.

22 Website
22.1 These Terms and Conditions govern the Website User’s use of the Sportsnation Website located at the domain name http://www.sportsnation-travel.co.za. By accessing and using the Website, the Website User agrees to be bound by the Terms and Conditions set out herein.

22.2 Sportsnation will be deemed to have received any data messages sent by the Website User when Sportsnation responds to such message or receipt thereof is acknowledged. An automated acknowledgement of receipt will not be deemed to be an acknowledgment of receipt for the purposes of this clause.

22.3 The Website User will be deemed to have received any data messages that have been sent by Sportsnation when the complete data message enters an information system designated or used for that purpose by the Website User.

22.4 If a Website User does not receive a response from Sportsnation to any data message sent to Sportsnation; the Website User should contact the Sportsnation Call Centre (0110276498). Sportsnation shall not be liable for any failure to respond to any data message sent by the Website User.

22.5 By clicking on the “I AGREE” button when booking through the website, the Customer signifies acceptance of all these Terms and Conditions.

23 General Terms
23.1 The Business shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by it in writing. No representation, term, warranty or condition express or implied shall be considered to be or have been made or agreed or implied by reference to any other writing, advertisement or conversation.

23.2 No indulgence, which the Business may grant to any party, shall constitute a waiver of any of the rights of the Business who shall not thereby be precluded from exercising any rights against the customer and/or the traveller which may have arisen in the past, or which might arise in the future.

23.3 Each term or condition of these terms and conditions shall be separate and separately enforceable from the other terms and conditions herein and shall in no way be limited or restricted by reference to or inference from any other terms or conditions. If any term or condition herein shall be found to be illegal or unenforceable then the remaining terms and conditions hereof shall be and remain binding.

23.4 Should the Business appoint a tour guide in respect of any package, then the traveller shall be obliged to comply with all reasonable instructions of such tour guide. The Business reserves the right to terminate the package of any traveller who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveller, group or service provider.

23.5 All travellers shall comply with general Codes of Conduct as issued by the Business from time to time, including any prohibition on smoking imposed on any coaches and at any hotels/venues on any package.

23.6 The customer shall be solely responsible for ensuring that he/she is physically and mentally capable of undertaking the journey and participating in the activities that constitute the package itinerary.

24 COVID-19 – subject to change/amendment
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the WHO senior citizens and guests with underlying medical conditions are especially vulnerable. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff, once you are holidaying with us.
While travelling with Sportsnation, you voluntarily assume all risks related to exposure to COVID-19.

SPORTSNATION | TERMS & CONDITIONS

1. Contracting Parties
1.1 The customer is either:
1.1.1 A sub-agent who contracts with the Business (as defined in Clause 1.2), on behalf of third-party traveller’s (the client/s of such sub-agent); or
1.1.2 Traveller/s, booking and contracting in his/her/its personal capacity, with the Business (as defined in Clause 1.2);
1.1.3 Or a corporate or other entity booking and contracting in their capacity, with the Business (as defined in Clause 1.2).

1.2 Sportsnation (hereafter referred to as Sportsnation and/or the Business), is a business division of Mbambo Holdings (Pty) Ltd, a company duly incorporated in accordance with the Company Laws of South Africa, Registration Number 2012/043697/07.

1.3 The Business carries on business under the regulations of the Association of South African Travel Agents (“ASATA”) and provides the customer with travel and other related services on behalf of principals and/or other agents engaged in, or associated with the Travel Industry, including inter alia, airlines, tour operators, hotels, transfers, and tourist activities (“the Supplier/s”).

1.4 The Business acts solely as an agent/broker on behalf of the Supplier/s and accordingly on receipt of any booking enquiry. The Business communicates with the Supplier/s concerned and endeavours to secure the necessary reservations, pricing and arrangements making up the booking enquiry.

1.5 The customer chooses as his/her/its domicilium et executandi for all purposes under this Agreement, whether in respect of court process, notices or other documents or communications of whatsoever nature, arising from any transaction or claim, which is governed by these terms and conditions, the physical address and facsimile number set out in the customer particulars schedule. Any notice given by any party to any other, which is transmitted by facsimile copy to the addressee at the addressee’s facsimile address for the time shall be presumed, until the contrary is proved by the addressee, to have been received by the addressee on the date of successful transmission thereof.

2. Exclusion of Liability, Suppliers Terms & Risk
2.1 The Business utilises the products of various travel suppliers (“the Package”).

2.2 While the Business makes every effort:
2.2.1 to engage quality suppliers among the airlines, hotels, tour operators and the service providers to provide the travel products making up the Package offered by Sportsnation; and
2.2.2 to ensure that the various services making up the Package will be
carried out efficiently and as specified, it does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangements of the Package, or otherwise in connection therewith.

2.3 The Business accepts no liability for:
2.3.1 changes, omissions or delays before or during the course of the Package occasioned by technical difficulties, weather conditions, communication breakdowns or events beyond the control of the Business;
2.3.2 any cancellation or curtailment of the Package as a result of the customer’s personal circumstances, e.g., death or illness, “the Changed Circumstances Event/s”. All expenses occasioned by the Changed Circumstances Event/s, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional airfares, telephone and meal costs, etc, will be for the customer’s account.

2.4 Neither party will be liable for failure or delay to perform obligations under this Agreement, which have become practicably impossible because of circumstances beyond the reasonable control of the applicable party. Such circumstances include without limitation natural disasters or acts of God; acts of terrorism; labour disputes or stoppages; war; government acts or orders; epidemics, pandemics, or outbreak of communicable disease; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the party’s reasonable control. Written notice of a party’s failure or delay in performance due to force majeure must be given to the other party no later than five (5) business days following the force majeure event commencing, which notice shall describe the force majeure event and the actions taken to minimize the impact thereof. All delivery dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure. The parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations and deliverables for mutually agreed dates as soon as practicable after the force majeure condition ceases to exist.

2.5 Save in the event of wilful misconduct or gross negligence by the Business, neither the Business nor its holding or parent company or representatives shall be liable for any loss, injury, death or damages, arising from the Package.

2.6 The Business will not be responsible for any charges that appear on a
traveller’s credit card not levied/effected directly by the Business (e.g., credit card charges by a hotel), nor accept responsibility for having any of these charges reversed or corrected upon the traveller’s return to his/her country of departure/final destination.

2.7 Where the customer is a sub-agent, and it is contracting with travellers, and such traveller’s participation in the Package offered by the Business is subject to these standard terms and conditions and the sub-agent should provide a copy of same to the traveller on request. The sub-agent, or traveller in question, indemnifies and holds the Business harmless against all claims for damages, loss, injury, or expense, which any traveller may claim against the Business in the event that such claim is excluded under the terms and conditions set out herein.

2.8 Where the customer books travellers who are members of the customer’s group, including but not limited to family members or minor children, the customer in question, in booking, indemnifies and holds the Business harmless against all claims for damages, loss, injury or expense, which any such member of the group may claim against the Business if such claim is excluded under the terms and conditions set out herein. This indemnity shall be binding on the estate of the customer who so indemnifies the Business.

3 Quoted Prices & Price Variations
3.1 Current prices and services are detailed on the rates provided, as contracted, and are quoted in South African Rands unless otherwise stipulated. Sportsnation expressly reserves the right to adjust prices, on expiry of any period of validity of a price schedule/quote issued by the Business, by way of a revised price schedule/quote, in accordance with, e.g., increases in airfares, hotel rates, transport costs and currency fluctuations.

3.2 All rates are calculated inclusive of VAT.

3.3 All quotations are valid only to the expiry date stated in the quotation (24 hours from issue of quote) and are subject to adjustment if the services quoted are not available at the time of booking. Quotations are based on itineraries and requirements specified by the customer. Upon acceptance, any amendments requested by the customer or traveller, which incur extra costs, are for the customer or traveller’s account.

3.4 All information contained in the Business’s itinerary and price schedules are to the best of the Business’s knowledge and believed to be true and correct, but the Business accepts no liability for any errors/inaccuracies contained therein.

3.5 Terms and conditions, including any exclusion of bookings, or discounts applicable to minor children, are as set out in the specific price schedule or quote.

3.6 Prices set out in the price schedule/quote do not include any items or services not specified therein (and/or the brochure and/or the Business confirmation of booking). Typical items not included may be a tour guide, airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements, gratuities and portage, meals and beverages, or any other item not specified.

3.7 In the event of any conflict between these terms and conditions and the Business booking confirmation terms and conditions, these terms and conditions shall prevail.

4 Reservations
4.1 The Business does not accept any legal or contractual obligations in relation to conditional booking requests. A quotation does not constitute a “binding offer” from the business, neither as to pricing nor availability. All Packages are subject to availability and are not guaranteed. These Packages or any variation thereof are subject to Sportsnation’s minimum package conditions as stipulated in the booking confirmation.

4.2 Once the customer makes a booking request to the Business, whether
telephonically, or by email, or on the Sportsnation’s web-enabled booking system (http://www.sportsnation- travel.co.za), the Business shall forward
a written quotation of the booking by email.

4.3 On transmission of the Business confirmation of booking:
4.3.1 a binding contract between the customer shall result on the terms and conditions set out herein, read together with the relevant pricing schedule and/or quote and/or brochure itinerary and/or Business confirmation of the booking; and
4.3.2 the customer shall be liable to pay the package price as set out in the price schedule/quote applicable to such reservation.

5 Booking Conditions
5.1 Should the traveller fail to join a prebooked tour or event, join it after departure or leave it prior to completion, no refund will be made, and no credits granted.

5.2 Participants are required to have a travel component (flights and/or accommodation) as part of their package as match tickets cannot be sold on their own.

5.3 Sportsnation shall not be liable for any loss, damage or expenses of any nature suffered by the customer or any traveller arising from:
5.3.1 The loss of or any damage to property.
5.3.2 Sickness, weather conditions, war, riots, and/or any other cause of any nature whatsoever.

5.4 Travellers may not carry any unlawful articles or substances whilst travelling. Should any traveller contravene the aforesaid prohibitions, Sportsnation will be entitled to immediately exclude the offender from the package and such traveller will be responsible for his or her own repatriation and all costs associated therewith. Sportsnation will under no circumstance assist any such offender in any dealings or negotiations with any authority.

5.5 Should the Business appoint a driver or tour guide in respect of any package, then the traveller shall be obliged to comply with all reasonable instructions of such driver or tour guide. The Business reserves the right to terminate the package of any traveller who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed driver or tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveller, tour group or service provider.

5.6 Sportsnation reserves the right to alter or substitute routes, refreshments,
meals, accommodations, itineraries, excursions, services, vehicles and/or other arrangements should conditions necessitate. Sportsnation will offer substitutes of equal value and will inform the traveller of any known changes before departure.

5.7 Sportsnation reserves the right to request traveller “proof of residence”, where the package purchased by any party, is subject to territorial restrictions.

5.8 Sportsnation reserves the right to cancel any and all bookings and forfeit any monies paid, where any client of Sportsnation has intentionally misled
Sportsnation by misrepresenting themselves as a consumer whereas they are a travel operator seeking product for resale purposes. Any decision made in
relation to this clause 5 by Sportsnation shall be at Sportsnation’s sole
discretion and considered final.

6 Payment and Penalty Fees
6.1 Payment shall be due and payable by the customer on or before the time periods as set out in the specific business booking confirmation. Payment is due within 7 business days of receiving invoice from Sportsnation.

6.2 Unless the booking confirmation specifies otherwise, payment terms are as follows:

6.2.1 First Deposit amount once paid is non-refundable. Bookings are not confirmed until the applicable deposit payments have been received by Sportsnation.

6.2.2 Further deposits / outstanding funds due will be invoiced in line with the agreed to deposit terms for the tour / event booked and confirmed.

6.3 Payment method is via electronic funds transfer (preferred method) into the Sportsnation (as per the banking details reflected on the invoice). Bank charges on foreign currency deposits will be for the customer’s account.

6.4 Sportsnation expressly reserves the right to cancel any reservation where payment has not been made on the due date and without prejudice, to claim compensation for all possible damages suffered due to the customers breach and the customer hereby expressly agrees to this.

In relation to all time periods stipulated for payment in the specific booking confirmation, time shall be of the essence and the Business shall be entitled to cancel any reservation where payment (including deposits) has not been made by due date.

6.5 Note that the cost of any extra services or any necessary adjustments to the package prices (caused by exchange rate fluctuations & adjustments to airport tax costs) will be communicated to the Client and will be billed either on the final invoice or on a separate invoice. Payment to Sportsnation for extra services or any necessary adjustments to the package price will be due immediately on receipt of invoice.

6.6 Interest at 2% above the current prime bank overdraft rate will
automatically be applied to all overdue amounts.

6.8 Where a payment has been made and the reservation is subsequently cancelled by the Business, the payment to date will be forfeited to the Business subject to Clause 7 below, in line with cancellation and attrition terms stipulated by our suppliers the Business will endeavour to refund some deposits back to the client.

6.9 Documentation and vouchers will only be sent to the customer on receipt of payment in full and completed booking forms and travel declarations (if applicable) by the Business.

6.10 When payment is made in a different currency to the currency quoted
in the brochure/quote, then acceptance of payment in a foreign currency
must first be approved by the Business, and will be subject to the rate of exchange, applied by the Business’s bankers at the time of receipt of payment. The customer, shall be liable to effect payment to the Business of any shortfall resulting from exchange rate fluctuations.

6.11 The Business reserves the right to charge a booking fee and/or a handling fee which will be included in the total price.

6.12 The Business shall be entitled in its sole discretion to appropriate any amounts received by the Business from the customer towards the payment of any cause, debt or amount owing by the customer to the Business whatsoever. Each payment made by the customer to the Business, shall be applied firstly in respect of interest accrued and the balance, if any, shall be applied in reduction of the capital sum.

6.13 A certificate under the hand of any director/officer of the Business as to:
6.13.1 the existence and amount of any indebtedness at any time of the customer to the Business (“the debt”);
6.13.2 the fact that the due date for payment of the debt has arrived;
6.13.3 the amount of interest accrued on the debt (calculated at prime plus 2%);
6.13.4 any other fact, matter or thing relating to the customer’s debt and/or obligations, in terms of any booking or indebtedness between the customer and the Business shall for the purpose of provisional sentence or summary judgement or any other proceedings against the customer in any competent court be:
i. prima facie proof of the correctness of the matters stated therein;
ii. deemed to be sufficient particularity for the purposes of pleading or trial; and
iii. valid as a liquid document for those purposes.

6.14 Notwithstanding anything to the contrary herein, the customer shall be obliged to pay the Business the whole of the outstanding balance of its debt, together with accrued interest thereon immediately, and the Business shall be entitled to proceed for the immediate recovery thereof without prior notice to the customer and without prejudice to the Business other rights in law and/or without prejudice to any claims which the Business may have against the customer arising from any breach of these terms and conditions or any booking, should:

6.13.1 The customer fails to pay any amount due by the customer to the
Business in terms of this agreement on the due date for payment thereof; or
6.13.2 The customer fails to have any judgment granted against it set aside within 14 (Fourteen) days after the date on which any such judgment is granted against the customer; or
6.13.3 The customer breaches any material term hereof; or
6.13.4 The customer compromises or attempts to compromise with any of its
creditors; or
6.13.5 The customer commits any act which, if committed by an individual,
would constitute an act of insolvency; or
6.13.6 The customer is placed in liquidation or judicial management or
being wound up, whether provisionally or finally and whether
voluntarily or compulsorily.

7 Cancellation & Amended Booking Fees
7.1 Definitions
7.1.1 “epidemics” means a widespread occurrence of an infectious disease in a community, region, country, continent or worldwide, at a particular time.
7.1.2 “force majeure” means a superior force which, in general refers to an unforeseeable event and/or circumstance and/or act of God, which is beyond the control of a party or parties, and renders the performance of a party’s obligations under a contract and/or agreement wholly or partially impossible. This term is often used interchangeably with other terms such as “vis major” or “casus fortuitus”.
7.1.3 “force majeure events” mean events which are a non-exhaustive list and include acts of God, war, riots, earthquakes, hurricanes, imposition of sanctions, lightning, pandemics, epidemics, strikes, a change in law, governmental intervention.
7.1.4 “pandemic” means a worldwide spread and/or outbreak of a new disease, and is inclusive of, but not limited to, infections and infectious diseases such as, but not limited to, the Cornonavirus, and any of its variants and/or mutations which have been discovered and/or detected which are known to the world, as well as any of its variants and/or mutations have not yet been discovered and/or detected which are currently unknown to the world.
7.1.5 “subject to” means conditional and dependent on an event which is out of the hands of the Business which is completely dependent on the internal policies and/or procedures and/or processes of the vendors.
7.1.6 “vendors” must be used interchangeably with the words “end suppliers” and “supplier(s)” and mean, but is not limited to, companies and/or corporations and/or organisations which provide services such as, but not limited to transport services, whether by vehicle and/or flight or by any other means, accommodation, food and beverages and/or event tickets.

7.2 Terms and Conditions Pertaining to Cancellation
7.2.1 Should the booking be cancelled for any reason whatsoever, whether partially or in full, by or on behalf of the customer the cancellation fees below will immediately, or unless otherwise agreed in writing, become due and payable by the customer.
7.2.2 All cancellations must be made in writing and shall be effective only on the date on which Sportsnation receives, and acknowledges receipt of said cancellation, the written notice.

7.3 The Business cancellation charges are as follows:
i. First Deposit of 20%, once paid, is non-refundable.
ii. 50% of the total package is non-refundable within 4 Months of Travel.
iii. 80% of the total package is non-refundable within 2 Months of Travel.
iv. 100% of the total package is non-refundable within a month of Travel.
v. The Business will endeavour to return some funds to the clients in line and subject to the cancellation fees charged by end suppliers.

7.4 The customer knows, understands, agrees and acknowledges that the customer will be liable for any further special cancellation charges, which charges may at the discretion of the Business vary from time to time, and which charges may apply for peak periods, as set out in the Quotation period, which Quote will take precedence and will substitute the cancellation charges due, in terms of this section.

7.5 The customer knows, understands, agrees and acknowledges that the customer will be liable for any variable cancellation charges of the supplier(s) of the products and/or services, to which the booking relates. The liability of the customer shall be in respect of the greater of either the cancellation charges in respect of these Clauses above or the cancellation charges due in terms of Clause 7.3 or 7.4, as the case may be.

7.6 All amendments and all cancellations must be made with the Business directly and must be in writing. The customer shall be liable for all costs and fees, including but not limited to repatriation and administrative costs and fees and may change at the discretion of the Business from time to time. The amendments or cancellation may be the result of the ill health and/or injury of the customer, and the reasons for the cancellation or amendment to the package must be conveyed to the Business.

7.7 The Business has the right to charge for amendments, which fee is subject to change at the discretion of the Business, of reservations at a change fee which is set out as follows:
7.7.1 Amendments received 90 (Ninety) days or less prior to departure: R 500 (excl. VAT) for each alteration made to the booking after the initial reservation plus the Business and/or suppliers published administration charges (from time to time), will be levied on all documentation or vouchers submitted for re-issue or refund.

7.8 All bookings are subject to the terms and conditions specified by the supplier of the services which make up the Package, excluding cancellation terms. The Business will provide on request, unless otherwise stated in the package or where legally prohibited to disclose said information, information such as, but not limited to, the identity of the supplier and said supplier’s terms and conditions. This information may include, but is not limited to, provisions regarding the cancellation fees or amendment fees applicable to confirmed reservations, and/or refunds, and/or no refunds for no-shows, and/or unused services and/or late booking fees and/or baggage allowances and/or confirmation of flights.

7.9 All match ticket payments are fully refundable.

7.10 Should the Package be cancelled due to the Coronavirus, the Business shall provide a full refund for all monies paid to the Business, subject to the cancellation of the match and/or event or subject to any matches proceeding without spectators being present. This refund will also apply where governments have closed their borders which will hamper travel out of a territory or into South Africa. Customers will be liable for cancellation fees should they cancel, unless the Tour is cancelled as a result of the Coronavirus.

7.11 The customer knows, understands, acknowledges and agrees that if either party, which is inclusive of the Businesses’ vendors, is prevented from performing any of its obligations in terms of this contract and/or agreement, which prevention is a result of any force majeure event beyond its control, it shall not be liable for any failure to perform its obligations while such event persists and either party shall have the right to terminate the contract.

7.12 The customer further knows, understands, acknowledges and agrees that the refund policy of the Business is subject to the refund policy of its vendors. While the Business will exhaust any and all avenues in order to obtain the most advantageous refunds for its customers, the Business cannot guarantee that the customer will receive a 100% refund from its vendors. The customer therefore knows, understands, acknowledges and agrees that the customer will bear the risk of purchasing a package form the Business, and that the Business cannot financially or otherwise be held liable by a customer who has not received a 100% refund from the Business.

8 Issuing of Match Tickets
Match tickets are not re-printable and would require the traveller to re-purchase a brand-new ticket should his or her ticket be lost or stolen. The collection is subject to the identification of the customer or corporate representative.

9 Changes to Hotels, Coaches, Vehicles & Other Services
9.1 The products and services included on all booking itineraries are subject to availability. The Business reserves the right to substitute hotels or coach operators, or other services listed with others of the same or next available higher or lower category, at no additional cost to the traveller, even after commencement of the package.

9.2 The Business reserves the right to use smaller or larger vehicles on scheduled escorted tours should final traveller numbers justify such change.

10 Child Policy
10.1 A child of 12 years and older will be charged the full applicable adult per person rate on all services provided.

10.2 There is no discount for children on Match Tickets. One ticket will be required for each person, regardless of age.

10.3 Accommodation
10.3.1 Children under the age of 12 years may qualify for a reduction off the applicable per adult rate, should that child share its accommodation with two adults. This discount depends on the terms and conditions of the respective hotel supplier.
10.3.2 No more than one child per room sharing with two adults, dependent upon on the terms and conditions of the respective hotel supplier.
10.3.3 Children who occupy their own room will be charged the full applicable per adult sharing rate.

10.4 Flights
10.4.1. Children under the age of 12 years may qualify for a reduction off the applicable per adult rate. This discount depends on the terms and conditions of the respective airline supplier.

10.5 There is no discount for children booked on scheduled transfers.

11 Accommodation
11.1 Unless specifically stated otherwise, all accommodation is based on 2 (two) people sharing a twin-bedded/ double room on a bed and breakfast basis. Restrictions on the number of adults and/or children per room are as stated in the specific quotation or supplier’s terms and conditions, which restrictions are available on request. Specific room/bed requests are subject to availability and additional costs at the time of enquiry.

11.2 Whilst every endeavour will be made to comply with our passengers’ accommodation requests, we cannot be held responsible if you are not satisfied with the selections made.

11.3 Passenger names for accommodation are required. Any delays in providing
passenger names and/or any name changes after the required date may incur
penalties.

12 Airlines/ Flights
12.1 Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by the Business. Packages include a standard net airfare provided by the respective airline. Such airfares exclude airport taxes and fuel surcharges as levied by the airlines and will be invoiced accordingly with your final invoice.

12.2 Flight details will only be finalised after they are within the system booking range and can only be confirmed once clients have paid non-refundable deposits and such deposits have been paid to the airlines. Flight requests can only be confirmed on receipt of such confirmation from the airlines. Flight costs included in the itinerary are estimated and subject to change.

12.3 Flight costs are refundable according to the policies of the relevant Airline and specific contracts for the event.

12.4 All group air ticketing will be issued at least five weeks prior to the departure date, unless otherwise specified, once flights are secured and any name changes after the air tickets have been issued will be subject to airline rules & agency penalties.
12.3.1 Airlines will charge a breakaway/ extension fee (where applicable) and group booking restrictions apply to each flight ticket.

12.5 Should a passenger request to purchase flights different to the reservation Sportsnation is holding, passengers’ names and full payment for flights & taxes will be required immediately in order to secure & issue the airline tickets. The applicable airline penalties will apply.

12.4 In the case of flight delays or disruption, onward international or domestic flights will not be the responsibility of the airline where these flight connections are missed and are not issued on the same booking/air ticket. Sportsnation will endeavour to assist with arrangements where possible, however any costs incurred will be for the passenger’s account. Sportsnation shall not be held responsible for any delay or disruption to the Tour caused by the airlines.

13 Transportation
13.1 Transportation is in air-conditioned coaches, touring vehicles, minibuses and sedans, rail or underground rail appropriate to the requirements of the Charter, Transfer or Tour. Sportsnation reserves the right to utilise smaller vehicles should the number of passengers participating reduce sufficiently to warrant this. It is obviously not possible for all travellers to occupy front row seats throughout the package. To have as many passengers as possible enjoy front row seats, Sportsnation tour guides and drivers have been instructed to implement a policy of rotation of seats.

13.2 In the event of Sportsnation sub-contracting a vehicle, it is agreed that the substituted vehicle operator shall act as an independent contractor, and subject to the sub-contractor’s liability cover.

13.3 The customer, in a sub-contracted vehicle, agrees to indemnify Sportsnation against any claim of whatsoever nature.

14 Special Requests
Special requests must be made at the time of booking. The Business will endeavour to comply with the special requests, which will be for the cost of the traveller but cannot guarantee that such requests will be met.

15 Travel Documents, Vaccinations and Inoculations
15.1 All travellers will be personally responsible for ensuring that they are in the possession of and have complied with:

15.1.1 the correct travel documentation, including passports valid for the minimum period after the package, required by law in each country the traveller will visit;
15.1.2 the correct visas/re-entry permits, valid for the countries visited – the visa costs incurred are for the passenger’s own account; and
15.1.3 health, foreign exchange and other legal requirements

15.2 The Business shall not be responsible for any consequences whatsoever should the traveller fail to ensure that he/she has complied with the necessary health, passport, visa, re- entry permits, or other legal requirements. The Business shall not be responsible or liable for any information, which it or its representative may furnish to the traveller in relation to the above.
The onus shall always remain on the passenger to ensure that he/she has complied with such requirements.

15.3 If a traveller intends to drive a rental car, he/she should obtain an international driving permit from his/her local transport authority. The traveller must also be in possession of his/her local driving license and produce same at the car rental check-in counter.

16 Insurance
16.1 It is compulsory for the Participant and/or each of the passengers to take out adequate medical, cancellation, curtailment and public liability insurance (“Insurance”) in respect of each package. The onus falls on the customer to ensure that the cover is adequate for their requirements. Customers should familiarise themselves with any exceptions and conditions as may be imposed by the Insurance Company or Underwriters issuing the policy.

16.2 The Travel Insurance Policy must be obtained timeously as the cover only takes effect once passengers’ names are confirmed, and the policy has been issued. Policies that extend to the entire group on a Package may require that the names of all passengers are provided before such policies will become effective. Additional insurance to cover extended return dates will be billed accordingly by The Organising Agents.

16.3 Passengers over 60 years of age may require additional top-up travel insurance and any conditions stipulated by The Insurance Company will apply. Supplementary policy fees will be billed accordingly.

16.4 It is each passenger’s responsibility to ensure that his or her passport has sufficient validity for the relevant country of destination, which is normally a minimum period of 6 months after the date of travel, as well as a sufficient number of blank pages available in their passport prior to departure. The Organising Agents accept no responsibility for passengers who cannot travel due to transgression of this clause.

The Business shall not be responsible or liable: for any information which it or its representatives furnish in relation to travel insurance; or for filing/prosecuting a claim on the traveller’s behalf against any insurer/underwriter who has issued a policy to the traveller; or for any claim disputed and/or rejected by the insurers

17 Merchandising
The Business has partnered with Sport Shop which in turn contracts with reputable partners. Sportsnation is not able to guarantee the quality of the garments received. The initial handling fee is included within the price of the Package, but any costs incurred because of subsequent orders will be charged to the customer. Whilst the Business endeavours to contract with reputable suppliers, Sportsnation is not able to guarantee the quality of the garments received.

18 Interpretation, Law Applicable and Jurisdiction
18.1 Words implying the singular shall include the plural and vice versa, words importing one gender shall include any other and reference to natural persons shall include legal entities and vice versa.

18.2 The law of the Republic of South Africa (where applicable) shall govern the relationship between Sportsnation and the traveller/s or sub-agent, and the courts of the Republic of South Africa (where applicable) shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Sportsnation-Travel and the traveller/s or sub-agent.

18.3 Should any dispute of any nature whatever arise from or in connection with these terms and conditions and any contract concluded by the customer with the Business, then at the election of any party, such dispute shall be finally resolved in accordance with the rules of the Arbitration Foundation of Southern Africa (“AFSA”) by an arbitrator or arbitrators appointed by AFSA. The customer by its/his/her signature hereto expressly consents to any arbitration in terms of the aforesaid rules being conducted as a matter of urgency and irrevocably authorises the Business to apply, on behalf of all parties to such dispute, in writing, to the secretariat of AFSA in terms of Article 23(1) of the aforesaid rules for any such arbitration to be conducted on an urgent basis.

18.4 Either party may appeal the decision of the arbitrator or arbitrators in terms of the AFSA rules for commercial arbitration.

18.5 Nothing herein contained shall be deemed to prevent or prohibit either party from applying to the appropriate court for urgent relief or for judgment in relation to a liquidated claim.

18.6 Any arbitration in terms of this Clause 18 shall be conducted in camera and the parties shall treat as confidential and not disclose to any third-party details of the dispute submitted to arbitration, the conduct of the arbitration proceedings or the outcome of the arbitration, without the written consent of the other party.

18.7 The provisions of this Clause 18 will continue to be binding on the
parties notwithstanding any termination or cancellation of any contract
concluded by the customer with the Business.

18.8 These terms and conditions reflect the full agreement between the customer and the Business and any variation and/or amendments thereof shall not be valid unless agreed to by the Business in writing.

19 Delays
Sportsnation shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause whatsoever.

20 Right of Admission Reserved
Sportsnation reserves the right at its discretion to decline to accept or retain any person as a guest. Guests shall obey every lawful instruction of any employee of Sportsnation or its representatives.

21 Responsibility
Sportsnation accepts no liability for the death of, or injury to, loss and/or damage to any person and/or property arising out of any act or omission of Sportsnation-Travel, any servant or agent of Sportsnation or any 3rd party/sub-contracted supplier, whether because of negligence or otherwise.

22 Website
22.1 These Terms and Conditions govern the Website User’s use of the Sportsnation Website located at the domain name http://www.sportsnation-travel.co.za. By accessing and using the Website, the Website User agrees to be bound by the Terms and Conditions set out herein.

22.2 Sportsnation will be deemed to have received any data messages sent by the Website User when Sportsnation responds to such message or receipt thereof is acknowledged. An automated acknowledgement of receipt will not be deemed to be an acknowledgment of receipt for the purposes of this clause.

22.3 The Website User will be deemed to have received any data messages that have been sent by Sportsnation when the complete data message enters an information system designated or used for that purpose by the Website User.

22.4 If a Website User does not receive a response from Sportsnation to any data message sent to Sportsnation; the Website User should contact the Sportsnation Call Centre (0110276498). Sportsnation shall not be liable for any failure to respond to any data message sent by the Website User.

22.5 By clicking on the “I AGREE” button when booking through the website, the Customer signifies acceptance of all these Terms and Conditions.

23 General Terms
23.1 The Business shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by it in writing. No representation, term, warranty or condition express or implied shall be considered to be or have been made or agreed or implied by reference to any other writing, advertisement or conversation.

23.2 No indulgence, which the Business may grant to any party, shall constitute a waiver of any of the rights of the Business who shall not thereby be precluded from exercising any rights against the customer and/or the traveller which may have arisen in the past, or which might arise in the future.

23.3 Each term or condition of these terms and conditions shall be separate and separately enforceable from the other terms and conditions herein and shall in no way be limited or restricted by reference to or inference from any other terms or conditions. If any term or condition herein shall be found to be illegal or unenforceable then the remaining terms and conditions hereof shall be and remain binding.

23.4 Should the Business appoint a tour guide in respect of any package, then the traveller shall be obliged to comply with all reasonable instructions of such tour guide. The Business reserves the right to terminate the package of any traveller who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveller, group or service provider.

23.5 All travellers shall comply with general Codes of Conduct as issued by the Business from time to time, including any prohibition on smoking imposed on any coaches and at any hotels/venues on any package.

23.6 The customer shall be solely responsible for ensuring that he/she is physically and mentally capable of undertaking the journey and participating in the activities that constitute the package itinerary.

24 COVID-19 – subject to change/amendment
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the WHO senior citizens and guests with underlying medical conditions are especially vulnerable. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage or requests from our professional staff, once you are holidaying with us. While travelling with Sportsnation, you voluntarily assume all risks related to exposure to COVID-19.