FOR FAQ’s SPECIFICALLY RELATED TO THE RUGBY WORLD CUP PLEASE CLICK HERE.
WHAT IF I ENTERED THE INCORRECT INFORMATION?
Please ensure that all of the information that you provide are correct and correlates to the information as seen on your ID or Passport. In the event should your provided name or similar not be accurate or match the information as seen on your ID/ Passport, it is your responsibility to inform us within 24hours of making your booking. Should you have missed the 24 hour deadline, the bookings might already have been made and penalties might apply. In the event, should any misinformation from a clients’ provided information cause the loss of a paid trip or similar, Sportsnation does not accept any responsibility for refunds or additional charges made.
WHEN DO I GET MY DOCUMENTATION?
Sportsnation will provide you with all of the required documentation such as accommodation information, hotel invite letters, itineraries etc. well in advance to assist in VISA applications.
DO YOU OFFER ANY DOCUMENTATION THAT COULD ASSIST ME?
We also offer travelling packing lists for both Men and Woman, brief relevant VISA information and confirmed travel documents.
WHEN DO I RECEIVE MY EVENT TICKET AND INFORMATION?
Depending on the specifics of the event organisers, Match tickets and vouchers where applicable are often only delivered to your hotel the week before the event.
WHAT IF I AM CONSIDERING TO UPGRADE MY EVENT TICKET?
For any ticket upgrades, get in contact with us as soon as possible after purchase to see if this is still an option.
IF I AM PART OF A GROUP, WILL WE BE SEATED TOGETHER?
Your match tickets will usually be together with the other people on your booking however, we cannot guarantee this.
Depending on your time of booking and the availability of seats, we will do our utmost best to place everyone in a booking together.
If there is someone under 18 on your booking, they will be sat with at least one adult.
WHAT IF THE FIXTURE DATE CHANGES?
TV Scheduling and other competitions mean that fixtures are sometimes subject to change. We will not be liable for any travel costs incurred when a fixture date or time is changed. For football packages especially we encourage you to stay for the Saturday and Sunday evening to cover such likelihood.
DO I NEED INSURANCE?
Everyone on a booking is responsible for his or her own travel insurance. Sportsnation will not be held liable for any costs accrued due to the absence of such arrangements. Due to the nature of travel we strongly encourage everyone in your group to have travel insurance.
CAN I BRING PERSONAL MEDICATION UNDER THE DUTY-FREE ALLOWANCE?
Travellers may import their personal medicaments provided it is not for more than three (3) months’ use. This must be accompanied by a prescription issued by a medical doctor. It is still your responsibility to look up in accordance with your country of visit and airline to see what their laws/ rules on the topic of medication are.
WHAT IF I REQUIRE SPECIAL ASSISTANCE?
Should you or anyone on your booking need any special assistance for reduced mobility, disability or any other medical condition, please contact us at firstname.lastname@example.org.
We can give you more information about the accessibility of different services and the assistance available from transport and accommodation suppliers, or at venues.
Availability and access to certain services / seating may be limited by the service provider therefore we recommend that anyone looking to book with us whom require special assistance contact us directly before making an online booking or similar.
WHAT IF I HAVE A SPECIAL REQUESTS?
If you have any special requests you are welcome to share them with us. Even though we cannot guarantee that all requests will be possible, we will do our utmost best to accommodate our clients as best we can.
WHEN SHOULD I PAY?
All payments need to be made within the given timeframe in order to secure costs and seats. Late payments could result to additional payments, seat changes or similar.
SHOULD I PAY ATTENTION TO ANYTHING SPECIFIC WHEN PAYING?
Should you pay via EFT, you are required to use the provided Invoice Number on your Invoice as reference for your transaction.
WHAT IF I HAVE AN EMERGENCY?
In the unlikely event of any problems with your hotel reservation or match tickets please send us an email on email@example.com or contact us on our landline 011 0276498 or Whatsapp Business number +27 65 985 7777.