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Frequently Asked Questions
Please ensure that all the information that you provide is correct and correlates to the information as seen on your ID or Passport. If you provided a name that does not match the information as it appears on your ID/ Passport, it is your responsibility to inform us within 24-hours of making your booking. Should you have missed the 24-hour deadline, the bookings might have already been made and penalties might apply. In the event, should any misinformation from a clients’ provided information cause the loss of a paid trip or similar, Sportsnation does not accept any responsibility for refunds or additional charges incurred.
Sportsnation will provide you with all the required documentation such as accommodation information, hotel invite letters, itineraries etc. well in advance to assist in VISA applications.
WHEN DO I RECEIVE MY EVENT TICKET AND INFORMATION?
Depending on the specifics of the event organisers, match tickets and vouchers are only being made available 5-10 days before the event.
For any ticket upgrades, get in contact with us as soon as possible after purchase to see if this is still an option.
Your match tickets will usually be together with the other people on your booking however, we cannot guarantee this.
Depending on your time of booking and the availability of seats, we will do our utmost best to place everyone in a booking together.
If there is someone under 18 on your booking, they will be sat with at least one adult.
TV Scheduling and other competitions mean that fixtures are sometimes subject to change. We will not be liable for any travel costs incurred when a fixture date or time is changed. For football packages especially, we encourage you to stay for the Saturday and Sunday evening to cover such likelihood.
Everyone on a booking is responsible for his or her own travel insurance. Sportsnation will not be held liable for any costs accrued due to the absence of such arrangements. Due to the nature of travel, we strongly encourage everyone in your group to have travel insurance.
Travellers may import their personal medicaments provided it is not for more than three (3) months’ use. This must be accompanied by a prescription issued by a medical doctor. It is still your responsibility to look up in accordance with your country of visit and airline to see what their laws/ rules on the topic of medication are.
Should you or anyone on your booking need any special assistance for reduced mobility, disability or any other medical condition, please contact us at email@example.com .
We can give you more information about the accessibility of different services and the assistance available from transport and accommodation suppliers, or at venues.
Availability and access to certain services / seating may be limited by the service provider therefore we recommend that anyone looking to book with us whom requires special assistance, contact us directly before making an online booking or similar.
If you have any special requests, you are welcome to share them with us. We cannot guarantee that all requests will be granted, we will do our utmost best to accommodate our clients as best we can.
All payments need to be made within the given timeframe to secure costs and seats. Late payments could result to additional payments, seat changes or similar.
Should you pay via EFT, you are required to use the provided Invoice Number on your Invoice as reference for your transaction.
In the unlikely event of any problems with your hotel reservation or match tickets please send us an email on firstname.lastname@example.org or contact us on our landline 011 0276498 or WhatsApp Business number +27 65 985 7777.